Privacy Policy – N1 Group Ltd

At N1 Group Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services, website, or contact us.

Information We Collect

We may collect personal information such as:

Your name and contact details (address, phone number, email)

Information relating to services requested (e.g., boiler installation, repair, or servicing)

Payment and billing details

Communication history when you contact us

How We Use Your Information

We use the information we collect to:

Provide and manage the services you request

Process payments and issue invoices

Respond to enquiries and provide customer support

Send service reminders, certificates, or booking confirmations

Comply with legal and regulatory requirements

Sharing Your Information

We respect your privacy and will never sell your data. We may share your information only with:

Trusted third-party providers (such as payment processors or manufacturers for warranty purposes)

Regulatory bodies where legally required (e.g., Gas Safe Register)

Data Security

We take appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access.

Your Rights

You have the right to:

Request access to the personal data we hold about you

Correct or update your information

Request deletion of your data (subject to legal obligations)

Withdraw consent to marketing communications at any time

To exercise your rights, please contact us at enquiries@n1-group.co.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.